FAQ

How do I make an appointment?

To schedule an appointment you may use our book online link or you may visit the shop in person to speak with an artist

Chris Garcia  takes limited appointments for his custom style. He usually books 3-6 months in advance so please click on the book online link to get your date reserved . he also does walk ins on a first come first serve basis 1 day a week. Please call the shop to see what days hes doing walkins this week

Chris “Kuma” likes to meet in person to discuss his tattoos so please email him here to get a consult day on the books!

Jason has a unique style and and will only tattoos he thinks are fitting for his style. he likes all of his appointments to be booked in person please stop down to the shop and he can get you on the books! With him being the newest artist in town he usually only books 2-3 weeks out so if you want to get in the soonest he has the earliest availability in the shop

Zach is our apprentice and usually has available days every week, he is working on a discounted hourly rate and will be doing those apprentice prices until the first of the year! So stop down and let him create an original tattoo in his style !

Do you have to have an appointment? Do you take walk-ins?

We do work by appointment but we gladly accept walk-ins Monday through Friday- First Come First Served Starting at Noon.

We are unable to hold spots for walk ins via phone or email so you do have to visit us in person for walk-in availability. If you come in and we’re not working with anyone we’ll gladly take on your idea while you’re here. If you come in and we’re working with a client, we’ll give you the next available time slot that day and we do this system each day until 9pm. Once we fill the day we’ll create a wait list and call clients if we’re able to take on additional walk-ins that day due to an artist finishing early or a last minute cancelation. If you’re unable to be here at Noon you’re welcome to call ahead to see if we’re already full for the day before heading this way. If you are seeking larger work, we always suggest making an appointment to allow proper preparation time along with enough time to complete the tattoo.

Chris Garcia takes clients on a first come first served walk-in basis starting at 11am on Wednesdays. Starting the first week of november

Kuma takes clients on a first come first served walk-in basis starting at noon on Monday  starting

Jason  – takes clients on a first come first served walk-in basis starting at Noon tuesday

What are the shop hours?

Our hours 11AM-7 PM, Monday through Friday and  Saturday 11AM-4PM.

What forms of payment do you accept?

We prefer cash payments for deposits and tattoo services  We’ll also accept  Paypal online for deposits in the amount of $50 or $100. If you prefer credit card, we accept Visa, MasterCard, Discover and AMEX, with a 3% charge for card.

Where are you located?

We are located at 166 W 13TH ST Holland, MI 49424

Do you guys do piercing?

No, We only tattoo.

How old do you have to be to get tattooed?

The state of Michigan allows tattooing at the age of 16 with parental consent parents or guardians can sign for you with proof of guardianship and birth certificate and school id or government id or passport. All tattoos of minors are subject to artist approval.

Can I bring my child to my appointment?

By law, you have to be at least 16 years of age to be allowed in our work areas.

How do you price tattoos?

We price based on size and detail. We have a shop minimum of $100. Everything starts there and goes up depending on size and detail. We only charge hourly rates for larger, extensive work. Hourly rates vary between artists.

Can you explain the overall scheduling process?

HTOWN-INK consists of 4 artists and 1 assistant that deals with what we call our customer and artist relations. When a customer calls, emails, or stops in, we work with them individually to understand their needs and determine the artist best suited for them. We feel that our artists are at their best when they are focusing on their artwork, due to the amount of time needed to prepare and fulfill each appointment. Our assistants work on behalf of the customer and the artist to discuss ideas, estimate cost and time involved, and schedule the customer. They will be the main point of contact along the way. The scheduling process does take time and often involves multiple emails or phone calls to follow up with a customer before everything is nailed down. Often times we will schedule a consultation for the artist and customer to meet after we have started working through ideas and prior to final scheduling. While we strive to work in an efficient manner, we aren’t trying to rush through things for the sake of getting more customers in. Our goal has always been to provide quality work with a quality experience and we believe that while this takes more time, it’s well worth it and delivers the best outcome.

On top of the daily workload, our artists travel from time to time, so we occasionally experience a slightly longer turn around time while working through ideas. We always try to let you know ahead of time when a artist is unavailable and the turnaround time may be extended. We can typically follow up with most ideas within two to three business days. We are able to work smaller ideas in as walk ins the same day depending on our schedule. On average, our wait time for a tattoo can span anywhere within 3 to 5 days to, sometimes, 2 to 4 months depending on the ideas and artist best suited for the work. If you’re looking to get in day of or only have specific days in mind, we always suggest stopping in or giving us a call. While we may not be able to discuss all the details in full at the first point of contact, we can at least determine if we may be able to work with your timeline quicker than we can through email. For any type of scheduling, please provide as much info as you can at the beginning of the process to help us get started faster. Don’t worry about being too detailed, we like it.

Why so much communication prior to scheduling? We want our customers and our artists to be as informed as possible. Once we put you in the schedule we want to know that we have a solid understanding of what you want so the artist can prepare your sketch and have it ready for your appointment. All of our artists feel comfortable working within certain styles so thorough communication up front assures us that we have you with the artist best suited for your needs. Due to our workload, its hard for us to sketch prior to scheduling a appointment. Because of this, we communicate as much as possible prior to scheduling and build time into the appointment to show you the sketch, make any needed changes, and finalize the details before we start the tattoo. Please note that if you change your idea at all prior to a scheduled appointment, you must contact us in advance to discuss the changes. Not doing so may result in us rescheduling the appointment and the customer possibly losing the deposit.

*** Chris Garcia does everything on the spot , so he has an hour before the tattoo to prep and prepair your tattoo, 99.9 percent of the time he can create your idea on the spot most of which is custom and drawn right on you the day of the app, with that being said he doesn’t predraw anything for you to see prior to your appointment, if theres any changes in design he can make them at the appointment. But again giving him as the artist full control of your idea comes out to make the best tattoo for you

Please continue to read below for information on appointments, deposits, after-care, and other general questions.

I sent an email or submitted a form. Now what?

Please wait ever so patiently. We promise that we want to respond to your email or online booking submission. We like details and specifics so our email responses require a good bit of time for each customer. When sending your first email you will get an automated response letting you know we got it.

A non-refundable deposit for an appointment? What's that about?

When making the appointment, we require a $50.00 or $100.00 non-refundable deposit to setup and hold the appointment. The deposit comes off the total cost of your tattoo. The price of the deposit depends on the size of the piece you are getting for the scheduled appointment. A lot of work goes into setting up and preparing for an appointment. Taking a deposit gives us security to begin work and gives us more assurance that a client is serious. Deposits are non-refundable! If you can’t make an appointment we require at least 48 hours notice by phone or in person, or you will lose the deposit. If you don’t show up, you lose the deposit. If you cancel in advance, you don’t lose the deposit. We will roll the deposit to your new appointment time. We value our time and yours, please give us as much notice as possible when canceling.

When a customer has multiple sessions to complete a piece, we will roll the deposit to each appointment and it comes off the last appointment’s cost.

If you are out of town, we accept a mailed money order, card over the phone, or online payment through Paypal. Cash is greatly appreciated in person.

What happens if I miss my appointment?

While we prefer at least a weeks notice, we require at least 48 hours notice to cancel an appointment. If notice is not given, or a customer doesn’t show up, they will lose their deposit. If it’s for an all day appointment or a “no call no show”, the customer will lose the deposit, and must pre-pay for the session to be rescheduled.

I booked an appointment, but changed my idea. Now what?

Please let us know as far in advance as possible. We put a lot of time and effort into our schedule and like to be as prepared as possible. If you change your idea but don’t tell us till your appointment – (1) We may not have you with the artist best suited for your new idea. (2) We may not have enough time scheduled for you to allow for drawing and tattooing the new idea. There’s nothing more heartbreaking than to spend a lot of time drawing for an appointment just to have the client show up with an entirely new idea. Please keep us informed.

How do I care for my tattoo?

If you lost your copy of the after-care instructions, you can download another one here.

Do your artists do coverups?

If it’s possible, yes. The best place for us to start with coverups is to see your existing tattoo and discuss your ideas for the new piece. From there, we can better determine if it’s possible. The general rule for coverups is that the new idea will need to be 2 to 3 times larger than the existing tattoo, and in color. You’re welcome to email us photos, or stop in and have us take photos. Once we have photos and ideas, we will discuss with all of our artists and follow up with you. Keep in mind that laser treatment is always a good option when you have a tattoo you are unhappy with. Laser treatment makes it possible to lighten the existing tattoo and give you more options on what will work to cover your tattoo.

Can you rework my old tattoo?

If it’s possible, yes. The majority of the time we are very limited on what we can do, if anything at all, with an existing tattoo in poor condition. As with coverups, we will need to see the existing tattoo to know if we are able to rework it. You can email a photo or stop by and let us take a photo. Once we have photos and ideas we will discuss with all of our artists and follow up with you. If we don’t feel like we can truly make a tattoo better, we will let you know that we are unable to rework it.

What about touch ups?

Depending on the approach, placement, or idea, a touch up may be needed once the tattoo heals. Please note that it is completely natural to see a tattoo lighten up over the first few weeks of healing and that no tattoo heals as bright as the day it was completed. Once the tattoo is fully healed (four to five weeks), you will be able to notice if anything needs touched up. We do offer free touch ups (see exceptions below) within the first three months of receiving the tattoo. After this, there are many factors that come into play that can impact the overall look of the tattoo and that is why we are unable to offer free touch ups after a considerable amount of time has passed.

Touch up exceptions:

Not every part of the body will hold ink well. While we don’t tattoo many of these areas (see next section below), we do tattoo feet, hands, and the tops of fingers. These areas are known to have heavy skin regeneration and lots of “wear and tear” causing the tattoo to have a harder heal. It’s typical that within days you will start to see ink fallout and the overall piece be in need of a touch up by the time the tattoo is fully healed.

Don’t fear! This is to be expected. We’re happy to touch up these areas but there will be a charge involved due to the known healing and longevity problems.

Within tattooing, Is there anything you won't do?

We want to do tattoos that we know will hold up well over time and look the best possible for a client. For this reason, we have chosen not to tattoo the following areas – sides of fingers, palms, inside lips, or bottom of feet. We don’t do all white tattoos or black light tattoos.

Tattoos have to be a certain size to work and hold up well over time. Depending on your ideas and design, we can show you the smallest we can go with lettering and smaller ideas

Is your ink vegan friendly?

All artist use different ink but all ink is vegan. YAY!